For heating and plumbing West Kelowna residents can rely on, they call D. Tough Plumbing & Heating. We have over 16 years of experience in the industry, dedicating ourselves to providing honest, reliable service to each one of our valued customers. On this page you'll find a selection of testimonials from our satisfied plumbing and heating customers.


They made our emergency theirs and were quick to schedule us in and very professional. He showed us the issue and fixed it fast. Reasonably priced. We highly recommend this plumber.

– S.


Doug and his staff are always courteous and clean, and always make your project a priority. I have used him several times and would never use anyone else. Any issues that do come up are always dealt with professionally and quickly.

– M.


My family and I would like to tell you about our experience with Doug, Liza and Ron tough. My father in law recommended him so we hired him. We met 9 months ago when our renovation of a 50 year house began.

Here is what we received:

A free quote that was accurate. High quality work that my brother, who supervises construction sites, said was the best he has seen. Doug installed 2 hot water tanks, a furnace, all the water and gas shut offs and organized it well. The water and gas lines that look like art work. We have three nice looking parallel waterlines in the mechanical room all well labeled. One is for the outdoor sprinklers, one for upstairs and one for downstairs all with shut offs. The gas lines he did are in another well-organized area with several branches coming off it. We have one for the BBQ, One for the furnace, one for the hot water tank and one for a gas fireplace. The new hot water tank Doug installed impressed the energy consultant we hired for the Fortis rebates. He asked where I got and took several pictures of it and recorded the make and model number of the tank (which he didn't need because I already filled out the paper work).

Great advice:

He told us of rebates for energy efficient natural gas hot water heaters. We paid almost the same price as we would have on an electric hot water heater after the rebate and save on utilities. We put in a suite, he recommended having separate water shut offs for downstairs and upstairs, so if the was a leak the so only one area water supply is affected. Helped us with sound proofing ideas and told us of the best priced suppliers and where to get them. We thought most of our drywall would have to be removed and replaced because we had 3 bathrooms, 2 laundry rooms and 2 kitchens to do. He saved us money by going through the house and telling us we needed to remove one part wall in each bathroom, a small wall and ceiling area we were removing for sound proofing anyway.

The thing that stuck out the most for my wife and I was the professional customer service. Doug is a quiet man with a kind spirit. He shows up when he says he will and completes his work on time. Every interaction we had with him, Liza and Ron was pleasant and very positive. One example of this is he prefilled out the energy rebate form for the hot water heat. We got a$1000 dollars back and we only had to sign it! I cannot say enough about how great our experience was with this family! Rereading this email, I feel it does not encompass how happy we were and are with D tough plumbing.

I highly recommend this company! – Chris


You can also use the form below to submit your own review of our service. We thank you in advance for submitting a testimonial and letting us know about your experience with D. Tough Plumbing & Heating. Give us a call for more information on any of our services.

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